Internal Firm Services - Technology - Application Support & Quality Management- Manager - Kolkata
Kolkata - South City Pinnace
5d ago

Line of Service

Internal Firm Services


IFS - Information Technology (IT)


Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.

You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Applications Programming - Practice Support team helps translate PwC’s business requirements through efficient and effective Information Technology software applications.

We design, develop, test, and implement sophisticated software applications in support of the firms needs and requirements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level.

To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to :

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's / client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.
  • Job Title

    Application Support and Quality Management

    Line of Service

    Internal Firm Services

    Industry (if applicable)


    Fixed Term Contract (enter duration)

    About the Job

  • Introduction to PwC Service Delivery Center
  • PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network.
  • It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India

  • The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills
  • Job Overview

  • Application Support
  • Job Description

    Main purpose of the job and key background information

    Activities to be performed :

  • Coordinate with business users and development team to resolve application issues and ensure robustness and scalability in the applications.
  • Must have good logical and analytical thinking to enhance user experience and overall quality of the applications.
  • Experience working in a team-oriented, collaborative environment and stakeholder management.
  • Must have experience to participate in compliance activities and audits.
  • Must have experience in preparing reports and documents to provide update to stakeholders and leadership.
  • Investigate and explore upcoming new technologies and suggest for enhancements to ensure continuous improvement in the applications.
  • Requirements

    These should include essential & desirable requirements such as :

  • Level of experience
  • Education / qualifications
  • Industry experience
  • Technical capability
  • Key personal attribute
  • Bachelor's / Master's Degree in Computer Science.
  • 10+ years of hands-on experience in Application support and Quality Assurance.
  • Excellent written and verbal communications skills in English.
  • Must have hands-on experience in Azure Cloud as IaaS or PaaS.
  • Must have hands on experience in Automation Testing tools such as Selenium, Jenkins, Winium, TestNG.
  • Must have hands on experience on performance testing, load testing, security testing and regression testing.
  • Must have knowledge on .Net, C#, ASP.Net, MS SQL Server, Angular, Web Services, Microservice.
  • Hands on experience in Agile development methodology.
  • Hands on experience in OWASP Security coding standards and vulnerability mitigation in application development.
  • Experience with ticketing system such as ServiceNow.
  • Must be capable to administer and maintain all production and non-production environments.
  • Education (if blank, degree and / or field of study not specified)

    Degrees / Field of Study required : Degrees / Field of Study preferred :

    Certifications (if blank, certifications not specified)

    Optional Skills

    Desired Languages (If blank, desired languages not specified)

    Not Specified

    Available for Work Visa Sponsorship?

    Government Clearance Required?

    August 19, 2022

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