Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job.
See example statements below).
Proven experience as a BI Developer or Data Scientist
Industry experience is preferred
Background in data warehouse design (e.g. dimensional modeling) and data mining
In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
Familiarity with BI technologies (e.g. Microsoft Power BI, Oracle BI)
Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
Knowledge of Informix Database
Proven abilities to take initiative and be innovative
Analytical mind with a problem-solving aptitude
Experience you would be expected to have
Expert user of design tools; seeks opportunities to contribute to new design tools for client, and for external adoption.
Makes recommendations on design tools and processes for network platforms and / or customer solutions, where appropriate.
Able to solve problems typically specific to complex components across the network platform and / or customer solutions.
Able to solve known and complex / unknown problems that may lie outside the domain of the role.
Resolve the majority of problems independently, however may seek guidance where there is interaction with other domains.
May provide guidance to others in their area of domain expertise
Impact of decisions are specific to the design scope and design for complex components of network platforms and / or customer solution.
Evidence of successful transformation measures e.g. change in processes, innovative designs.
Mentors and share knowledge with others.
In this role, you should have a background in data and business analysis and Contact Centre (Cisco, Genesys, Avaya, etc.
reporting. You should be analytical and an excellent communicator. If you also have a business acumen and problem-solving aptitude, we'd like to meet you.
Ultimately, you will enhance our business intelligence system offered to our customers, to help them make better decisions for their contact centres.