Technical Support Engineers are responsible for managing and resolving the most challenging issues for the Tricentis customers.
This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests / incidents.
The successful candidate will be able to quickly gain an understanding of the Tricentis Tosca. This is a customer-facing role and therefore it requires strong inter-personal and customer service skills in addition to strong technical skills.
Increase your market value by stepping into the future
Work for the market leader in model-based testing
Exceptional career development opportunities locally and overseas!
Due to rapid growth, we are seeking highly talented people to work with Tricentis in India. Tricentis is the maker of Tricentis Tosca - the leading test automation solution on the market.
Employees of Tricentis are offered first-class development opportunities, supported by a comprehensive training curriculum!
To be successful in the position you will possess the following skills and experience :
Must have :
1 or more years experience in technical support or in a customer facing role
Bachelor or Master of Science in Computer Science / Engineering or relevant experience
Profound development skills in C# or Java
at least 1 year experience with TOSCA
Experience with enterprise software applications
Knowledge of relational databases like MSSQL, DB2, Oracle and MySQL
Basic understanding of software testing concepts
Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Experience in traditional test automation tools (HP QTP and / or IBM FT and / or Test Complete and / or Selenium, etc.)
Experience in the planning, development and maintenance of automation frameworks
Experience in software testing across the full Software Development Life Cycle (SDLC)
Broad exposure to current commercial technologies
We offer :
Market conform salary + success-oriented bonus
Favorable working atmosphere in a rapidly expanding company
Personal and professional development
corporate travel insurance (CTI)
Variety of career opportunities and a wide range of tasks
permanent, full-time employment