Scrum Master
W.G Technologies Private Limited
Kolkata, INDIA
6d ago

Immediate opening for Scrum Master :

  • Act as an experienced leader to support the Delivery Team / Program Management function
  • Work on enhancements to improve business processes
  • Provide technical and numerical analysis, evaluation and troubleshooting of existing systems and processes
  • Formulate proposals to enhance processes and systems to meet the changing demands of our clients, business and marketplace
  • Collaborate with Product, Technology and Development teams to achieve shared objectives.
  • Monitor and track key operational metrics, identify process improvement opportunities, and continually drive for resolutions for client satisfaction.
  • Champion applications process management improvements including development of policies and practices such as change management, process management, and incident management.
  • Manage customer expectations of product and services, ensuring customer satisfaction
  • Provide leadership and direction for customers and the project team
  • Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership
  • Demonstrate ability of leading project teams and act as an effective team leader for all
  • Proactive and consultative approach with strong ability to effectively prioritize multiple competing work requirements
  • Strong situational judgment and operational decision-making ability
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