Function / Business Area Customer Service Location JC DRS Kalka,Kalka,Haryana Job Responsibilities 1. Interact with customers on handset related issues 2.
Troubleshoot handset defects 3. Handle handset related queries 4. Record job entry in Customer Relationship Management portal 5.
Upgrade software of handsets 6. Assemble / dismantle smartphones (unibody / duobody) 7. Repair handsets by changing screen, speaker, mic, camera etc 8.
Repair handsets by PCB swap, charging connecter replacement etc 9. Deposit of cash collected through service 10. Verify handsets for exchange Education Requirement 10 2 / ITI / Diploma, Certification in Device Care (Preferred) Experience Requirement 0 - 4 years Skills & Competencies 1.
Knowledge of spares operations 2. Knowledge of CRM Systems 3. Communication skills 4. Problem Solving skills 5. Handset repair skills 6.
Customer Focus Location Map JC DRS Kalka,Kalka,Haryana