is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our largest customers.
The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross functional stakeholders.
accountable for ensuring that all their customers successfully adopt and realize value from Cisco’s subscription solutions.
This includes developing and executing the strategy that will accelerate the time it takes for customers to achieve the business outcomes they planned to receive from Cisco subscription offers.
This leader will ensure the execution of consistent global standards while optimizing for their customer. In addition, the Customer Success Executive will be responsible for identifying opportunities to expand wallet share within a customer and / or partner and effectively passing those opportunities to the sales teams.
This customer advocate will be responsible for continuous improvement of results, reporting of said results, creating and delivering business plans to key stakeholders, and ensuring support and alignment across the leadership team.
The leader will ensure that the Customer Experience team is working collaboratively and will be responsible for executive communications within the customer and Cisco.
Effective measurement and management of diverse teams is a required skillset.