The AM&C Engineer drives the orderly, high level of qualityservice management activities supporting Analytics, Management & Controlwithin Global Network Services.
The role is the execution point forits service in Global Network Services, inclusive of advancing the technologyroadmap, delivery of business analytics services for the group, compilingregular projections against plan and generally fulfilling the objectives ofthe department’s plans.
The rolesupports the operational readiness and automation efficiencies of thebusiness unit by reviewing the overall adherence to and determinesmeasurement of required service mandates such as the agreed Service LevelAgreements (SLA) for analytics services.
The role additionally coordinates analytic initiatives for the team alignedto the specifications of the AM&C directives.
The role escalates operational variances toplan as well as noted disparity between the group’s objectives, SLA mandatesand other obligations, whether internal or external.
The role supports the design, building andenhancement of a DevOps framework for service delivery by working with theunit’s senior leadership to understand the intended outcomes and benefits ofAnalytics, Automation and Orchestration initiatives and coordinates andcompiles business requirements with others in Information Technology (IT)such as architects, technology engineers, specialists, and external serviceproviders.
The role involves analytics thatwill draw attention to efficiency and optimization across Compute Network functions,as well as a formal roadmap’ to capture long term goals and alignedtimelines for select automation & orchestration activities to support theorderly transition to the next generation of functionality or the operationalreadiness of the current processes and services.
Tomaintain an ongoing review as to plan, the role supports quarterly businessreviews (QBR) and, as needed, monthly business reviews (MBR) with technologyvendors, business sponsors, and IT partners.
The role supports audit, regulatory and governance activities of theteam and performs reporting of the group’s measures in maintaining adherenceto EY and IT directives for compliance and risk management.
The role supportsselect staffing activities such as the maintenance and upkeep of scripts,automations and programs based on the AM&C strategy.
The role possesses astrong advanced understanding of the underlying technologies within IT and inparticular for Global Network Services, provides information through formalmetrics analytics and other aspects of knowledge sharing that is produced byand for IT teams.
The role isan individual contributor and is generally guided by the Global Lead ofAutomation, Management & Control Services.
ESSENTIALFUNCTIONS OF THE JOB :
Identifies the appropriate maintenance and monitoring of an agreedproject’s time line, agreed deliverables and other requirements tosupport the department and its objectives.
Drives the inventory of all costingagainst the annual budget such as the aligned cost drivers or cost of servicesto consumption drivers and other financials for escalation oradjustment.
Oversees the identification of notedpatterns in audit findings and variances to mandate compliance torecognize trends, identify efforts to streamline, strengthen andautomate processes and / or procedures.
WANload, latency and loss measurement
WiFi& mobile diagnostics
Bigdata storage & analytics
Data storytelling and visualization
Machine learning and ArtificialIntelligence
ANALYTICAL / DECISION MAKING RESPONSIBILITIES :
The role requires a strong analytical acumen and solution orientation to understand the nuances Global Network Services deployed across geographic regions as well as to guide appropriate changes and activities within the directives of the role’s remit.
Utilizes knowledge of aligned services to make role appropriate decisions and determine effective ways to address service and capacity issues and to monitor and maintain appropriate project and financial plan oversight and business reporting.
The role additionally requires consultative questioning, influence management and critical thinking skills to understand a current directives and recommend viable solutions that are both effective and supporting the value to the business.
KNOWLEDGE AND SKILLS REQUIREMENTS :
Individual must :
Maintains solid interpersonal skills to engage with senior executives of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence.
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
Is a competent people manager with excellent team leadership and motivation skills, taking an active role in development of staff and self.
Conducts self with dedication to the mission and puts client delivery and satisfaction before own priorities. Provides mentoring to junior team members and extends self to colleague’s networks as appropriate.
Projects well-defined consultative skill to conduct effective questioning , hone in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and / or executive management
Maintains an advanced comprehensive knowledge of IT service levels, pricing, business case development, and account management for the assigned business as well as the overall IT processes and operating environment to recognize and position improvement opportunities in the services provided within IT by the aligned vendors or internal operating of Global Network Services.
Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible for IT continuity management.
Incorporates a working knowledge of effective vendor and supplier management disciplines as appropriate and aligned to procurement and other services in use by the business unit.
Manifests a strong financial understanding of IT Services budgets and cost elements with the ability to perform market or competitor analysis and business domain or operations analytics.
Develops an in depth and continuous understanding of EY’s business, the interconnectivity the assigned business unit has to the firm’s overall operating model and well as the risk and compliance directives and regulations governing same.
Recommends or identifies the appropriate services and solutions as part of knowledge sharing and platform and services positioning.
Manage projects by delegating work effectively and using appropriate resources. Utilizes the proper people, time and project management disciplines across a diverse culture and multiple time zones.
Resolves team conflicts across the business with a proven ability to implement & communicate difficult decisions as well as provide individual, assigned team and peer mentoring as appropriate.
SUPERVISION RESPONSIBILITIES :
The role is a people manager and is guided by the Director of the assigned business unit.
OTHER REQUIREMENTS :
The role may also require the periodic allocation of additional time on the job, including Saturdays and Sundays, to support multiple demands and escalating issues and can require some travel to support incident management (unplanned work) as well as change & problem management activities (planned work), project activities or global team meetings.
JOB REQUIREMENTS : EDUCATION :
University degree in related technology field (Computer, Engineering, Science, Math etc.) or comparable job experiences
Approximately 5 to 7 years of experience in an analytics role. At least 3 years in statistical modelling, predictive analytics and reporting, including development roles, machine learning algorithms and artificial intelligence.
Able to exhibit a progression of increasingly complex job responsibilities during the period inclusive of people, project and service management skills and service remediation techniques and planning.
Additionally may require familiarity or experience in :
SKILL & CERTIFICATION REQUIREMENTS :
Data wrangling skills
Data Science and machine learning