Position Senior Software EngineerJob Location RemoteImmediate Requirement Full time Roles and Responsibilities 5+ year of experience in Contact Center Technology with handson experience on highcomplexity Genesys implementations (8X and Above, Cloud) with focus on call routing, queuing and transfers (non IVR) Understand the role of each Genesys Framework and Management Component, Config Server, Config proxy, Message Server, Solution Control Servers, LCA Understand how the SIP server provides CTI data to the rest of the Genesys infrastructure Indepth understanding of how ORS server interacts with URS server Indepth understanding of the TLib Event Model Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside Understand the different components of Stat Server Statistic Metrics, Tie profileRange, Filter, Notification, Sensitivity and Capacity Rules, Understand Router Statistics and how they are computed by URS Handson experience with very largescale deployment of Genesys 8.
5 Framework, Configuration and Management, routing &amp Media components with integration experience with SBC. Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flowsAs Part of your software development assignments, you will work through the complete life cycle of innovations, from analysis to development, testing and implementation using agile methodologies.
You will work alongside on platforms with unmatched scale. You will work on custom internal solutions to automate operations and testing.
If interested, please share your profile along with the following details Total years of Exp Current CTC Expected CTC Joining Period Current location