System Engineer - EUS
Merck KGaA
IndiaBangalore SBS
3d ago

Job Title : System Engineer EUS

JOB Responsibilities : In This Role, You Will

In This Role, You Will

  • Thrive on Customer Satisfaction on all levels within the organization (Execs, EAs, Managers, Individual Contributors)
  • Have the ability to manage Tier 1 and 2 for all End User Support Incidents and provide thorough documentation of issues escalated to other teams.
  • Work well independently and within a larger team in a fast-paced environment with deadlines
  • Train New-Hires, departments, and groups on Company's IT core services
  • Possess a deep knowledge of all PC / End User Support technologies (OS Win 10, Apple Mac OSX up to macOS Mojave, VPN, Endpoint Security, A / V (Audio Video System), ISTM, Skype for Business, Office 365, Exchange and Active Directory administration)
  • Have experience of handling medium-to-large scale PC / OS deployments
  • Possess strong ability to utilize Configuration Management solutions (i.e. SCCM, Jamf)
  • Sets the standards for Knowledge Base articles (KBs) by investigating and documenting incident root cause and resolution
  • Provide escalated local / remote support and troubleshooting across all geo-locations (US, EMEA, APAC)
  • Fulfill duty as a member of the weekly on-call rotation for after-hours / weekend support (as required)
  • Collaborate with other IT Infrastructure Teams to ensure optimal operations of all systems
  • Possess fundamental knowledge and understanding of LAN / WAN architecture and administration
  • Possess the ability to identify, track and articulate trending issues and produce metrics (as required)
  • Flexible to work on rotational shifts.
  • Preferred Qualifications

  • BE / B.Tech / BCA / 3 years Diploma in CSE, IT, ETC
  • JAMF administration (Mac OS / IOS management) experience and MDM Support experience.
  • VIP Support (Stakeholder management) experience
  • Linux / Unix experience
  • MCSA (Microsoft Certified Solutions Associate) Windows Server 2012, Windows 8 / 10
  • Basic Knowledge on Active Directory, Good knowledge on O365.
  • Apply
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