Who are we looking for?
If you’re interested in being part of an amazing team that is a customer satisfaction leader and is working towards being one of the top global software support organizations, here’s where you’d be able to make a difference :
What’s your day look like?
As a Technical Support Engineer (Analyst), you are our front-line support for the customer on Lithium products! This business critical role helps resolve issues, answer questions and troubleshooting to provide customers with accurate and swift solutions.
When needed, there are senior members (Level 2 and 3) on the team to escalate to by providing them with all the relevant information to easily understand the issue.
Work hours :
18 : 30 3 : 00 IST, Monday through Friday)
21 : 30 6 : 00 IST, Monday through Friday)
and has 24 / 7 on-call rotation responsibilities, so please be aware of this prior to applying.
If you can accomplish the above, you’ve got what it takes. Our engineers are responsible for providing our customers with extraordinary customer service and support via primarily email and telephone.
In addition to being a Jack of all trades, our team members need to possess customer service skills that make the company shine and also have an attitude and personality that makes them suited to work with people (our customers and their co-
workers!) and make those people happy.
The Technical Support Engineer role is somewhat entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and generally coordinating the success of our team.
This team takes on learning the system and technologies, but we have the luxury of training you in the details. In today’s ever-
changing social landscape, we need someone who’s up-to-date on the latest and greatest web tools and platforms, able to troubleshoot basic software applications, and is an excellent communicator via email or over the phone.
This means a proficiency with web design or development, basic programming, script languages, and relational databases is an experience that is gained and used here.
If your background includes a strong social web interest, that’s a serious plus! To better serve our widespread customer base we love hiring people with multilingual capabilities.