Record customer details in CRM, Share SLAs and TATs proactively to customers. Adhere to the same. Publish weekly / Monthly reports.
Escalate appropriately. Resolve on time. Generate Referrals. Create Wow experience to customers.
To manage after sales aspects like customization of flats. To coordinate with customer and engineering team on the changes and its costs / schedule.
To follow up on payments. To adhere to SLAs and TATs. Create "Moments of Truth" with each experience.
Skills : Customer Support Executive,Customer service executive,Customer support officer,CSE
Experience : 2-5 Years
Education : Bachelor of Arts (B.A),Bachelor of Business Administration (B.B.A),Bachelor Of Computer Application (B.C.A),Bachelor of Commerce (B.
Com),Bachelor in Hotel Management (B.H.M),Bachelor of Science (B.Sc),Bachelor of Social Work (B.S.W),Masters in Arts (M.A),Master OF Business Administration (M.B.A),PGDM