Guest Relations Executive
Marriott Hotels
Bengaluru, India
1d ago

Posting Date Nov 25, 2021

Job Number 21139262

Job Category Rooms & Guest Services Operations

Location Renaissance Bengaluru Race Course Hotel, No 17 and 17 / 1 Madhava Nagar Extension Race Course Lane, Bengaluru, Karnataka, India VIEW ON MAP

Brand Renaissance Hotels

Relocation? N

Position Type Non-Management

Located Remotely? N

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.

Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide.

If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people.

Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.

That’s why we’re not just looking for anyone. We’re looking for someone like you.

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Review shift logs / daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved.

Monitor club lounge for seating availability, service, safety, and well-being of guests.

Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations.

  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures;
  • ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities;
  • thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.

    Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

    Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form