vSplash - Program Manager - IT Web Application Projects (6-10 yrs) Hyderabad (Business Analysis and Project Management)
Hyderabad, India
19h ago
source : hirist.com

Job Description :

  • As a Program Manager, you will provide strategic guidance to teams and their managers in ways that promote the company's culture.
  • You will also oversee the progress of operations.

  • The ideal candidate needs to have excellent leadership skills and the experience in managing and motivating a large team to produce error free results in a timely manner.
  • The person in this role will need to work under stringent deadlines by adopting efficient strategies and tactics. The goal is to ensure SLAs are met without compromising on quality.
  • Responsibilities :

  • Manage and direct the operations team to achieve business targets.
  • Assist in developing or updating standard operating procedures for all business operational activities
  • Build strong relationship by addressing customer issues and complaints in a timely manner.
  • Assist in employee appraisals, promotions, compensation and termination based on the performance review.
  • Provide operational support and guidance to staff.
  • Assist in developing operating and capital budgets.
  • Monitor and control expense according to allotted budget.
  • Assist in interviewing, recruiting and training candidates.
  • Manage work assignment and allocation for staff.
  • Conduct performance review and provide performance feedback to staff.
  • Work in compliance with company policies and procedures.
  • Ensure team follows standard operating procedures for all operational functions.
  • Conduct regular meetings with team to discuss about issues, concerns, updates etc.
  • Support operational risk and audit process for the purpose of preventive maintenance.
  • Requirement :

  • Should have Knowledge on Website Production.
  • Should have a successful track record be Handling Team of 50-100 members.
  • Should have Strong communication (Oral & written)
  • Should be flexible to work & respond to customers round the Clock
  • Should have good Presentation skills
  • Should be good to Run the regular day to day operation activities
  • Handling Daily / Weekly / Monthly Client calls & any escalations from clients
  • Conduct Regular team management activities to motivate the team
  • Urge to have regular improvement in Production & Quality
  • Should have an analytical mindset which is data driven to bring out solutions to any queries.
  • Maintaining Team reports to ensure overall SLA & Quality standards are met for the organisation.
  • Exp : 6 + yrs;
  • Will pay 30% hike on present CTC only.
  • Successful Track record be Handling Team of 50-100 members.
  • Achieving SLA's
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