Senior Associate, Team Lead, Operations, Shared Services-Multi-role, Corporate Banking, Technology and Operations
DBS Bank
Mumbai, India
2d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

  • Manage & control all operationalfunctions of the Branch and define roles and responsibilities clearly for allteam members.
  • Ensureadequate coordination with centralized operations teams to maintain highquality service and customer satisfaction.
  • Ensuretimely receipt and submission of regulatory and other reports by / from theBranch.
  • MonitorSLAs with all the Central Operations units.
  • Participatein all critical system enhancement and process improvement exercises withinT&O.
  • Identifyareas where productivity enhancement and cost reduction initiatives can beintroduced.
  • Anyother responsibilities as assigned by Head T&O from time to time
  • Experience

    Minimum 10 to 15 years experience in GeneralBranch Banking Operations out which at least 5 years in a senior / leadershipcapacity.

    India-Gujarat-RajkotOperationsRegularFull-timeApr 22, 2019, 3 : 16 : 26 AM

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