â?¢Excellent written & oral communications skills. â?¢An affinity towards customer Service , Content Writing and Data Collection.
â?¢An eye for detail. â?¢Well versed with MS office, PowerPoint. â?¢Ability to understand Research and Tracking Tools. Manage customer service(Response Mgmt) / ORM Process on Social Media.
Monitor comments, complaints,suggestions & feedback on all the social media channels and across the web using the provided Tools.
Respond to comments with solutions within the TAT. Skills : Response Management, ORM process, Social media, Experience : 1-
4 Years Education : Any graduate