We are looking for professionals with OTC domain experience who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection / Exceptions
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email / phone queries related to disputed invoice
Research and analyze the disputes / deductions in ERP
Follow-up with various departments to get supporting documents / info for dispute / deductions resolution
Identify opportunities and recommend solutions for process and automation enhancements
Daily reporting of individual portfolios to track and monitor the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a team player to process any adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly, effectively and professionally.
Escalate problems to senior staff members and or management as appropriate.
Graduate in any stream
Freshers are eligible
Excellent English communication skills
Prior collections management experience,