FELIDAE INFOSEC Pvt Ltd providing Business Process Management, Human Resources Management (BPO / BPM / KPO / HRM) solutions to increase our client’s customer experience & organizational objectives.
The Role
You will be responsible for :
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt work.
Escalating customer feedback as required.
Inform Customers About Company's Services And Offers
Manage Inbound And Outbound Customer Calls In A Timely Manner
Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible
Ability To Be On Phone For A Long Time And Familiar Using Dialer System
Collecting repayment (Emi) From Customer
Ideal Profile
You have at least 6 month experience within a Customer Service or Telesales role, ideally within the Telecommunications industry.
You have solid experience in a regional role ideally including experience covering India.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong team player who can manage multiple stakeholders
What's on Offer?
Regional Role
Opportunity within a company with a solid track record of performance
Leadership Role
Attractive Salary & Benefits 
