Manager
Cognizant
Bangalore, Karnataka, India
4d ago

Qualification :

Bachelor's in Science / Commerce / Engineering or equivalent

Responsibility :

Business / Customer :

  • Understand and articulate complex problems related to the specific technology.
  • Interface with community network to retain technology competitiveness.
  • Work with the client team to address escalations and own the resolution during the critical incident scenario.
  • Plan and implement major change requests and engineering tasks.
  • Project / Process :

  • Participate in technical audits.
  • Identify opportunities for automation standardization and stabilization of environment.
  • Lead TIP initiatives and coordinate with CoEs for the implementation of the same.
  • Conduct Proof of Concept activities when necessary.
  • Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
  • Prepare run books on specific technology areas.
  • Lead reviewer for knowledge articles.
  • Implement best practices in specific technology area.
  • Responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building SOPs.
  • Continuous assessment of the infra / technical environment and address any gaps (for ex.
  • firmware Service Packs Backups).

    People / Team :

  • Deliver technology training through Academy and / or within project group for technologies / tools.
  • Provide guidance to community members on relevant technology area.
  • Participate in recruitment.
  • Must Have Skills

  • ServiceNow Enterp Service Mgmt
  • ServiceNow Business Management
  • Service Now
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