Senior consultant specialist/Cloud Platform and Shared Services Engineering
HSBC Group
Pune, India
3d ago

Job Purpose :

This position is responsible to technically lead releases in Agile methodology with help of team ensuring customer delight while conforming to high quality standards and best practices, maintaining and improving SLA’s, and ensuring compliance to HSBC policies at all times.

Key Responsibilities :

  • The role holder must also drive operational excellence across our businesses worldwide, achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations.
  • Should be able to allocate and track work of team.
  • Need to participate in department level activity
  • Communicate with the different project teams regarding resolving technical / application issues related to delivery of projects.
  • Work with Engineering and operations to ensure our environment is monitored appropriately.
  • Ensure SLA commitments are met, and escalate accordingly.
  • Working for continuous improvement to achieve customer satisfaction.
  • Should have flexibility as per need of project.
  • Should have experience in a production support setup for a tier 0 or tier 1 application.
  • Should have experience in incident management
  • Knowledge / Experience :

    7+ year minimum experience in banking domain.

    Skills Required

    Experience in working on Agile projects ( not just training)

    Experience is working in Banking - Preference should be for experience in liquidityand Cash Management area

    Able to take ownership and work independently to drive critical tasks to completion

    Should have experience with MuleSoft.

    Should have experience working in agile and DevOps environment using team collaboration tools such as Confluence, JIRA.

    Excellent multitasking ability - Must have ability to track multiple issues, effectively manage time and competing priorities, and to drive results through partner organizations.

    Strong communication skills (verbal, written, and presentation of complex information and data).

    Forward Plan the release windows and cycles across a portfolio

    Manage risks and resolves issues that affect release scope, schedule and quality

    Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations

    Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates

    Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

    Manage relationships and coordinate work between different teams at different locations

    Produce Deployment, Run Books and Implementation Plans

    Weekly Release Reporting

    Communicate release details and schedules to the Business as required

    Negotiate, plan and manage all release activities

    Work with release engineers to understand impacts of branches and code merges

    Maintains the release schedule for all core services and ensure alignment across key partners and vendors.

    Continually work towards making improvements in the release process

    Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

    Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms

    Participate in CAB meetings to discuss release scope and / or roadblocks

    Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

    Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs

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