Have you ever thought what it means to support a highly available and highly performing systems. Have you thought what goes into ensuring that every credit card swiped anywhere in the world completes successfully and within a matter of milliseconds.
A day in the life of an support engineer involves Deep dive analysis and troubleshooting of our highly available platform, Understand performance and response times, take proactive measures to ensure we are always highly available, Develop and Automate procedures to reduce any manual work, ensure we are highly secure by remediating security findings, deploy and implement new versions of product, develop selfheal capabilities, collaborate and communicate with teams across product development and sister application support teams and at the same time learn a plethora of new technologies.
This requirement is for the Operations & Infrastructure Group, which is responsible for keeping VISA Applications and Systems running round the clock As part of team, will be responsible for supporting critical and real time VISA services.
We are looking for engineers who cherish automating and reduce manual workload, engineers who are passionate about systems / applications support and engineers who flourish finding the needle in haystack’ when determining root cause around operational issues.
If you have exceptional troubleshooting skills, want to deep dive into the world of managing applications across complex platforms, this role is tailor made for you.
Roles & Responsibilities :
Learn and develop to be a subject matter expert of multiple applications and take on the responsibility of ensuring the application is Highly Secure, Highly Available and performing at the expected levels.
Proactively Identify repeated day to day work, Use scripting methodologies and automate to reduce manual work
Demonstrate the ability to gauge the scope and criticality of impact in the defined period of time and take appropriate actions to reduce overall impact.
Take ownership of problems, Collaborate and Communicate with all partners to fix any bugs.
Be the gatekeeper for production change or maintenance activities. Ensure all changes are compliant with Visa rules and can be implemented without the risk of availability or performance impacts in production.
Provide use case documentation and requirements for new projects and form partnerships with others to ensure the requirements are met.
Review and develop selfheal procedures for repeated alerts in production, reducing time spent by engineers on alerts.
Work in a fast-paced environment while ensuring the uptime of VISA’s products to customers
Opportunities to work with industry leading technology in virtualization, cloud computing and configuration automation (includes operating systems such as RHEL, Windows & cutting-edge containers Docker, Kubernetes, OpenShift, Ansible).
Participate in designing innovative solutions for highly secure and available environments (includes latest Database & Middleware tools such as application servers (tcServer, tomcat, IBM WebSphere), web servers (IIS, Apache, NGINX), Messaging (MQ, Kafka) MS SQL, Oracle, MySQL, NoSQL, Cassandra, Redis)
Work with other partners in the organization such as support, development, and user groups to manage requests from the perspective of infrastructure design and functionality.
Participate in designing innovative solutions for Big Data (HADOOP)
Work with vendors on software upgrades and problems
Lead problem resolution and improvement efforts
Drive constant interaction with developers, architects, and project managers
Installing, maintaining, and upgrading cloud systems and subsystems
Installing, maintaining, and upgrading various third-party software tools.
Working with other support, development, and user groups to manage requests from the perspective of infrastructure design and functionality.
Working with vendors on hardware / software upgrades and problems.
Aiding applications and operations teams with problem determination.
All your information will be kept confidential according to EEO guidelines.