Technical Consultant (India)
Bangalore, India
5d ago

Based on our continued growth, we currently have an exciting opportunity for a Technical Consultant for our Diabsolut Inc.

s Professional Services Group in our Bangalore location.

As a member of the Diabsolut Field Service Management (FSM) team, the Technical Consultant is a key player in an exciting, customer interfacing role that couples technical and customer relationship skills to successfully implement ClickSoftware product offerings.

The Technical Consultant will work within defined project teams to perform the technical implementation, and necessary application configuration outlined by customer requirements meetings.

The Technical Consultant will be responsible for completing tasks on one or more concurrent projects and reporting status to the assigned Project Manager.

Responsibilities :

  • Clearly communicate technical information, concepts and solutions in a professional manner
  • Working with the Technical Lead and / or Business Analyst to translate the customer requirements into a working solution
  • Participate with the implementation of ClickSoftware’s Service Optimization suite of product offerings
  • Troubleshoot end-user application problems as needed
  • Develop workarounds to difficult problems in a fast-paced and dynamic environment as needed
  • Providing technical support to the customer during the implementation phase
  • Assisting with the installation of software
  • Assisting customer with configuring the application functionality to meet customer’s business objectives
  • Assisting customer or third-party integrator to develop interfaces to our products
  • Providing technical training to the customer technical staff
  • Providing on-site support to customer during the testing and go-live phases to ensure a successful deployment
  • Travel may be required depending on location of client
  • Qualifications :

  • Bachelor of engineering in computer science or equivalent
  • Excellent written and verbal communication skills in English
  • Experience within a professional services organisation, in a consulting role to external clients
  • Strong desire to work both in design and on 'hands-on' implementation modes in the delivery of technology solutions
  • Experience in pre-sales, including product presentation, a definite asset
  • At least 2 years of hands-on’ experience with the implementation of enterprise commercial business applications
  • Experience working with Microsoft technologies including Office Suite and Windows Server.
  • Experience using or working with ClickSoftware suite, a definite asset.
  • Experience with Oracle, MS SQL-Server and NT, an asset
  • Experience with development of Web-based business applications using XML, ASP and VBScript, an asset
  • Experience developing in .Net preferable
  • Through a diverse portfolio of solutions centered on implementation and consulting, Diabsolut Inc. anticipates and answers the ever-evolving technological needs of our clients.

    Importantly, we assist companies in understanding and addressing the often unforeseen operational and employee-related challenges that accompany major change.

    Combining extensive understanding with strong partnerships, we advance strategic goals, transfer crucial knowledge internally and move businesses forward, fast.

    Since 2003, our goal is to make every client a reference; and we are proud to say, they all are! At Diabsolut, each employee plays a large role in the success of our business and takes ownership of the achievement of that success.

    We aren’t the typical consulting agency or system integrator, because our people and approach are simply different. We have a desire for acquiring the best talent and empowering our team members to be successful.

    Diabsolut believes our continued success lies in teamwork, diversity and our passion to be the best. This makes Diabsolut a great company and a fantastic place to work!

    We are also proud to be considered as one of Canada’s Best Employers for Recent Graduate in 2017 and 2018!

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