Release Train Engineer(Program Coordinator/Program Manager) - IS Customer Experience
2d ago

Job Description

Expeditors' Customer Experience Portfolio team is exclusively focused on delivering value to customers and creating the digital products that uplift the technology leadership with our customers and industry.

The team is dynamic, exciting and fun with high expectations to deliver best in class results with the timeliness to capture eager markets.

We're breaking ground on so many possibilities - applying new technologies to solve complex problems, taking innovative approaches to software development like Design Thinking - it's impossible to list them all here.

Come join an amazing team!

What you will be doing :

  • Playing a key role on a collaborative project team, responsible for the design and production of mission critical, enterprise-scale business systems
  • Translating requirements into system design specifications and the implementation of systems throughout the entire software development life cycle
  • Developing a thorough understanding of the logistics business and risk management domains
  • Maintaining an awareness of evolving technologies in use by other teams at Expeditors and in the technology industry as a whole
  • The Program Manager will fill the role of Release Train Engineer (RTE) Agile Release Train (ART)in Customer facing portfolio.

    The RTE is responsible for the facilitation of ART events and processes and assists the teams in delivery of value. The RTE will communicate with stakeholders, escalate & remove impediments, help manage risk, and drive relentless improvement.

    The RTE will report into the Manager and work directly with the ART Triad, ART Leadership, and various stakeholders across the company.


  • Facilitate and coach the ART through processes and execution to deliver value
  • Partner with the Product Manager and System Architect to maintain a strong narrative with clarity and purpose for the vision, strategy, and goals of the ART
  • Facilitate ART events including but not limited to PI Planning, Scrum of Scrums, ART Sync, System Demos and Retrospectives
  • Identify, communicate and lead resolution of issues or risks to execution and delivery
  • Support the creation, communication, and ongoing evolution of the Customer product roadmap
  • Understand high-level technical design and requirements in order to support execution of the plan
  • Influence and participate in release scoping
  • Partner with Product Management and GBO on release planning to the field
  • Develop and publish metrics to track ART progress and success
  • Lead teams in adapting to changes, new opportunities, and challenges that arise in relentless improvement of the ART
  • Qualifications


  • 4+ years of Project or Program Management experience or Scrum Master / RTE
  • Driven towards relentless improvement
  • In depth knowledge of SAFe principles
  • A passion to lead, inspire, facilitate and communicate
  • Assertive personality, interpersonal and leadership skills
  • Drive / Execution oriented Practical Idealist
  • Demonstrated success in leading complex and large team of teams
  • Able to facilitate meetings and coordinate across large groups of people
  • Ability to coach and mentor team members
  • Excellent oral, facilitation, and written communication skills with a broad audience
  • Strong understanding of a Systems Development Lifecycle (SDLC), Lean / Agile concepts, and SAFe

  • SAFe Certifications (Leading SAFe, Product Owner / Product Manager, Scrum Master, Release Train Engineer, etc.)
  • Four-year college degree in a related field or equivalent work experience
  • Supply Chain industry certifications
  • Competency in leveraging Azure Dev Ops to perform job responsibilities
  • Additional Information

    Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

    Manager , IS Customer Experience

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