Expeditors' Customer Experience Portfolio team is exclusively focused on delivering value to customers and creating the digital products that uplift the technology leadership with our customers and industry.
The team is dynamic, exciting and fun with high expectations to deliver best in class results with the timeliness to capture eager markets.
We're breaking ground on so many possibilities - applying new technologies to solve complex problems, taking innovative approaches to software development like Design Thinking - it's impossible to list them all here.
Come join an amazing team!
What you will be doing :
Playing a key role on a collaborative project team, responsible for the design and production of mission critical, enterprise-scale business systems
Translating requirements into system design specifications and the implementation of systems throughout the entire software development life cycle
Developing a thorough understanding of the logistics business and risk management domains
Maintaining an awareness of evolving technologies in use by other teams at Expeditors and in the technology industry as a whole
The Program Manager will fill the role of Release Train Engineer (RTE) Agile Release Train (ART)in Customer facing portfolio.
The RTE is responsible for the facilitation of ART events and processes and assists the teams in delivery of value. The RTE will communicate with stakeholders, escalate & remove impediments, help manage risk, and drive relentless improvement.
The RTE will report into the Manager and work directly with the ART Triad, ART Leadership, and various stakeholders across the company.
Facilitate and coach the ART through processes and execution to deliver value
Partner with the Product Manager and System Architect to maintain a strong narrative with clarity and purpose for the vision, strategy, and goals of the ART
Facilitate ART events including but not limited to PI Planning, Scrum of Scrums, ART Sync, System Demos and Retrospectives
Identify, communicate and lead resolution of issues or risks to execution and delivery
Support the creation, communication, and ongoing evolution of the Customer product roadmap
Understand high-level technical design and requirements in order to support execution of the plan
Influence and participate in release scoping
Partner with Product Management and GBO on release planning to the field
Develop and publish metrics to track ART progress and success
Lead teams in adapting to changes, new opportunities, and challenges that arise in relentless improvement of the ART
4+ years of Project or Program Management experience or Scrum Master / RTE
Driven towards relentless improvement
In depth knowledge of SAFe principles
A passion to lead, inspire, facilitate and communicate
Assertive personality, interpersonal and leadership skills
Drive / Execution oriented Practical Idealist
Demonstrated success in leading complex and large team of teams
Able to facilitate meetings and coordinate across large groups of people
Ability to coach and mentor team members
Excellent oral, facilitation, and written communication skills with a broad audience
Strong understanding of a Systems Development Lifecycle (SDLC), Lean / Agile concepts, and SAFe
SAFe Certifications (Leading SAFe, Product Owner / Product Manager, Scrum Master, Release Train Engineer, etc.)
Four-year college degree in a related field or equivalent work experience
Supply Chain industry certifications
Competency in leveraging Azure Dev Ops to perform job responsibilities
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Employee Stock Purchase Plan
Training and Personnel Development Program
Manager , IS Customer Experience