ITSM Business Analyst
Airbus India
India
29d ago
source : Aviation Job Search

Description :

is responsible to define and deliver ITSM software implementation according to business requirements.

He / She shall be able to work in a self-sufficient multi-disciplinary team environment and responsible for end to end product development with limited supervision.

Qualification & Experience :

  • Engineering or IT graduate with 6+ years of experience in ITSM
  • Expert level :

  • Strong experience in IT Service Management platform like ServiceNow or BMC Remedy (any certification appreciated)
  • Strong experience in ITIL processes and ITSM implementation
  • Intermediate level :

  • Knowledge on some of the following programming languages like Java, XML, Python / Json, Javascrypt, Angular.js, but also on Linux system
  • Proven track record in agile way of working
  • Other :

  • Knowledge in some of the following products / tools : Splunk, Ansible, Docker, Artifactory, GitHub, Jenkins, Maven, Jira / Confluence, etc.
  • Knowledge in Cloud platforms (AWS, Azure, Google) is a plus : building and deploying cloud solutions (AWS preferred)
  • Knowledge of French language would be appreciated
  • Responsibilities :

  • Define and deliver ITSM software implementation according to business requirements
  • Provide Software expertise and support for any business requirements
  • Define, deliver and promote best practices ITSM platform standards and best practices
  • Promote automation and efficiency
  • Success Metrics :

  • Success will be measured in a variety of areas, including but not limited to
  • Performance and reliability of the CMDB, Incidents, Changes, Requests and Release modules implemented.
  • Availability of the plat to the end user (ideally zero outage)
  • Efficiency of the IT Service Management features and catalogue of service shared and used
  • Customer satisfaction
  • The role will have the following key outputs :

  • Efficient and consistent features implementation (simple and quick) proposal according to ITSM platform
  • Identify and propose new features and technology to anticipate and support business strategy
  • Establishing a comprehensive and world class software capability on ITSM platform including ways of working, tools and centre of excellence
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