Business Change Management
JPMorgan Chase & Co
MumbaiMumbai, MH, IN
4d ago

Req # : 190035217

The CIB Business Change Management (BCM) function provides a range of services to support the JP Morgan CIB business globally.

The primary function of the group is onboarding and off boarding of users within CIB, and partnering with a number of teams globally to ensure the necessary requests raised are completely in a timely manner.

The team also manages and oversees a number of additional processes and validation exercises.

Responsibilities :

Raising of requests in mainstream internal systems (EURC, IBID, Ariba etc.) to achieve on / off boarding and ad hoc requirements for CIB employees within SLA Monitoring and chasing requests to ensure timely completion based on deadlines / urgency / escalations Creation and maintenance of on / off boarding and ad hoc process dependent requirements e.

g. manuals, templates, audit tracking tasks etc. Management and execution of additional validation / control processes as per documented SOPs Execution of additional projects to increase scope, controls, efficiencies and productivity

Competencies :

High attention to detail while multi tasking and working to target volumes Strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes.

Demonstrated control / process improvement focus. Strong communication skills, both verbal and written an ability to articulate clearly, logically and succinctly Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up / escalation is required.

Qualifications :

Bachelor’s degree (or equivalent experience) Proficiency in Excel, Powerpoint, Word Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures.

On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-

out. VBA / Macro skills will be an added advantage but not essential.

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