Req # : 190035217
The CIB Business Change Management (BCM) function provides a range of services to support the JP Morgan CIB business globally.
The primary function of the group is onboarding and off boarding of users within CIB, and partnering with a number of teams globally to ensure the necessary requests raised are completely in a timely manner.
The team also manages and oversees a number of additional processes and validation exercises.
Raising of requests in mainstream internal systems (EURC, IBID, Ariba etc.) to achieve on / off boarding and ad hoc requirements for CIB employees within SLA Monitoring and chasing requests to ensure timely completion based on deadlines / urgency / escalations Creation and maintenance of on / off boarding and ad hoc process dependent requirements e.
g. manuals, templates, audit tracking tasks etc. Management and execution of additional validation / control processes as per documented SOPs Execution of additional projects to increase scope, controls, efficiencies and productivity
High attention to detail while multi tasking and working to target volumes Strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes.
Demonstrated control / process improvement focus. Strong communication skills, both verbal and written an ability to articulate clearly, logically and succinctly Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up / escalation is required.
Bachelor’s degree (or equivalent experience) Proficiency in Excel, Powerpoint, Word Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures.
On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-
out. VBA / Macro skills will be an added advantage but not essential.