Technical Consultant
JDA Software Group, Inc.
Hyderabad. India
2d ago

Education / Key skills :

Bachelors / Masters Engineering / Operations

Location : Hyderabad / Bangalore

Experience Required :

Supply Chain Management background and Logistics background preferably

2-6 years of software product problem debugging experience with basic database background.

Skills Required :

Domain knowledge : Understanding of Logistics domain. Understanding of one of the following i2 modules would be a definite plus : Transportation Manager, Transportation Modeler or equivalent modules of similar logistics products.

Needs to understand how different functional modules integrate with each other and external systems. Any industry specific experience is a big plus.

Platform : Windows, UNIX (Solaris, HP and AIX) Good to have

Database : Should have a working knowledge of Reading / writing MS SQL / Azure SQL working with database tools

Web-application : Understanding of 3-tier web application architecture, Azure, SAAS knowledge

Miscellaneous Skills : Strong communication skills Must have

AI / ML, python scripting knowledge, Mulesoft would be an added advantage

Case Resolution

  • Be able to understand customer issues and take appropriate approach to resolve the same.
  • Own and resolve all severity cases for APAC / EMEA / Americas customers.
  • Replicate and maintain customer environments.
  • Maintain knowledge of customer solution and customization.
  • Provide quality and speed of customer interactions.
  • Act as technical / Functional POC for all cases in this product area
  • Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution.
  • Utilize instant messenger and other tools to collaborate globally.
  • Ability to work in shifts and be flexible with the timings
  • Team Work

  • Help meeting team level goals
  • Improve Customer Satisfaction through departmental metrics
  • Salary : Not Disclosed by Recruiter

    Industry : IT-Software / Software Services

    Functional Area : IT Software - Application Programming, Maintenance

    Role Category : Admin / Maintenance / Security / Datawarehousing

    Role : Maintenance Engineer

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