Job Description : It's more than protecting information, it- s protecting people.
Information Security Managers know security is a top priority for our business, our partners, and customers. As cyber-attacks increase and compliance is rigorously enforced, they strive to stay ahead of what's next to protect our brand and IT Risk and Controls -
Issue Management Team has the responsibility for overseeing the issue management function across all American Express Technology functions.
The team provides end-to-end resolution, oversight and governance for all Operational Risk Events (ORE) and Corrective Action Plans (CAP) including strengthening the control environment while enabling growth and ensuring flawless customer experiences.
You won't just see the problem, you'll drive the solution
On a daily basis you will be asked to :
Perform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and Corrective Action guidelines and milestones are met timely, and align with governance and compliance mandates
Collaborate with key stakeholders on operational risk processes for Technology, such as loss event and compliance corrective action management issues
Support Technology partners to ensure that effective Issue resolution (via Loss Event and Corrective Action management) is implemented
Build and maintain excellent relationships across Technology and Business Unit Operational Excellence teams
Work closely with senior leaders and their representatives to ensure appropriate risk management, mitigation and / or elimination
Ensure deliverables and milestones satisfy objectives and the expectations of a variety of stakeholders, including the CIO, CISO and other senior leaders within Technology and other internal and external stakeholders
Partner with key technology leads to implement process improvements and controls across AET
Perform thematic root-cause analysis on recurring technology caused events to identify unmitigated risks and areas for control enhancements
Lead process redesign efforts to ensure thorough and timely documentation and analysis of OREs and CAPS which includes the identification of relevant risks and implementation of mitigating controls
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Bachelor's or Master's Degree in related field preferred.
CISA, CISM, or CRISC preferred.
5-7 years of financial services and / or issue management / remediation experience required, 10+ years preferred.
Requires deep understanding of compliance, risk management and internal IT control frameworks
Experience with the development and / or assessment of IT General Controls
Exceptional ability to engage, educate, influence and collaborate across the enterprise
Experience performing thematic root cause analysis on recurring technology caused events to identify
recommendations to enhance control environment
Experience in assessing technology risks and responding through development of controls
Experience working with audit, compliance, operational risk, regulatory, and / or control functions
Strong ability to synthesize large amounts of data into short key messages and identify and analyze related trends
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Strong interpersonal and collaboration skills / ability to develop relationships with peers in business unit and central operational risk management group
Why American Express :
Talk to our people and you'll find out what we- re really all about. Inclusive, creative, thorough, collaborative and innovative are just some of the expressions you-
ll hear. It's our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world.
If you- re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here
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