Customer Support Executive
Insnap Technologies
Bangalore, Karnataka, IN
22h ago
source : Instahyre

Responsibilities :

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Contribute to team effort by accomplishing related results as needed
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / team sales targets
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Handle product recalls
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Requirements :

  • Minimum 2+ years of experience
  • Proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • This job was posted by Ranjitha from Insnap Technologies.

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