InP - Managed Service Operations Analyst I - L1
FIS
Pune- 411007, Maharashtra, India
2d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired : Bachelor's Degree

Travel Percentage : Job Description

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization.

Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

This job role requires key attention to detail, good understanding of Today s Clearing function, Listed Derivatives product understanding, Lifecycle events on Futures and Options, CCPs break investigation and provide resolutions in a timely manner.

What you bring :

Knowledge / Experience

  • Perform all tasks in line with Standard Operating Procedure docs (SOPs) within the internal or market deadlines
  • If necessary, escalate capacity concerns to management team to ensure tasks can be shared or delegated across the rest of the team
  • Monitor controls and checks associated with tasks in SOPs to ensure accuracy of data, escalate any issues and near misses to management, work to reduce risk at every opportunity
  • Work with management team to ensure that SLA breaches and / or performance issues are closed out in a timely fashion Priorities root cause analysis and implement fixes to prevent issues reoccurring
  • Strive to exceed agreed SLAs wherever possible and provide excellent level of support
  • Work to reduce risk at every opportunity by adhering to risk and control policies, highlighting control gaps, escalate risks and suggesting improvements to processes
  • Work closely with retained teams, especially client service to ensure the speedy resolution of issues and queries.
  • Qualifications

  • Degree or equivalent
  • Competencies

  • Excellent oral and written communications skills
  • Strong problem-solving and diagnostic skill skills
  • Ability to work effectively with minimum supervision with a strong sense of ownership
  • Customer service and team focus
  • Working knowledge of diagnostic utilities (desirable)
  • Ability to think laterally - suggest pragmatic solutions to complex IT issues.
  • Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development
  • What we offer you

  • A modern, international work environment and a dedicated and motivated team
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • Time to support charities and give back in your community
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • Great work spaces with dedicated and motivated colleagues
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration, flexibility and respect
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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