Welcome to an exciting world of One Team Customer Service, where you will join an ambitious and expanding team of Customer Service Professionals of OTCS, an extended arm of our colleagues across the globe in the front office.
This team together with the front office colleagues & Customer Service team focuses on delivering Best in Class Service & Experience to our global clientele.
This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customers.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job we value diversity in all its forms, including but not limited to : gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Demonstrating Intimate knowledge & exposure of customer service within the liner shipping industry
Training team members on customer interaction from export booking at the origin end through to import cargo delivery
Attending to major customer enquiries, complaints about ML products and services and training senior team members on issue resolution process.
Keeping customer informed of changes to the Transport plan and cut off deadlines, processes and other requirements
Taking accountability for the execution of shipment lifecycle process including cross functional coordination
Coordinating internally with booking and documentation teams for timely preparation and release of bookings and B / Ls
Preventing service failure
Ensuring speedy Recovery of service failure
Manage and resolve Longstanding and Invoicing issues
Communicating with customers / agents for payment follow-ups
Creating and maintaining customer database with actionable insights for process improvement, understanding
Adhering to standardized processes and tasks without compromising customer experience
We are looking for
This is a challenging role where excellent communication, interpersonal and organisational skills are essential. The successful candidate will have a proven track record in managing the entire shipment cycle and communicating effectively with cross functional teams.
Graduate in any discipline with 1-3 years of experience from Customer Service background in French Email communication experience preferably from ITES Industry
Demonstrated knowledge of all aspects of shipping / freight forwarding business
The desired candidate should be open to working in mid shifts to match country / cluster working hours
Excellent verbal and written communication skills
Customer service attitude imperative
Ability to multi-task, and manage workloads to meet challenging deadlines