Helpdesk Executive
Jones Lang LaSalle, IP, Inc
Hyderabad, TS
6d ago
  • Receive & log calls / complaints / requests from clients / customers / tenants etc into the Servimax.
  • Handle Servimax Efficiently and Effectively.
  • Forwarding on reactive calls to shift engineers.
  • Issue job cards.
  • Inputting weekly timesheets from Engineers
  • Answering queries from the tenants
  • Liaising frequently with tenants
  • Generating Performance reports to present to Property Property on Monthly basis
  • Maintaining the ongoing works schedule
  • Filing of paperwork
  • Taking / Producing Minutes of Weekly and Monthly Meetings
  • On-site end user support for approximately 50 individuals
  • Daily operations of the Help Desk function including delivery, problem escalation / resolution.
  • Notify the CSO / Fire officer / Customer Care manager & DGM Facilities on site at the time of all Emergency Calls
  • Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
  • Communicates effectively with superiors, peers and subordinates.
  • Bachelors Degree or graduate / diploma in CS, MIS, IT, or related field preferred
  • At least 1 Year experience in customer relationship management
  • Basic understanding PC hardware and connectivity components
  • Strong knowledge of Windows 2000 / XP
  • Must posses Basic Engineering Knowledge
  • Basic understanding of WEB technologies and components
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    com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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