Customer Excellence System (ACES) Program Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals.
He or she fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization.
This role reports to the Senior ACES Leader, working closely with the WW CS ACES team as well as all levels of management within the organization.
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy has an analytical mindset and has demonstrated leadership ability.
This person will need an ability to see the big picture / whole system and execute on grass root level to improve the overall network.
As a Program Manager, you are responsible for driving the various internal teams to deliver and implement projects. This position is responsible for large scale IT deployments, Stakeholder management and possess experience in strong requirement analysis gathering and evaluating large scale IT assignments.
Key Responsibilities :
Facilitates the execution of the WW ACES strategy through local management and support teams.
Leads and supports process improvement projects at the network level that may have a global impact.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement and automation.
Prioritize requirements and define the scope to meet stakeholder needs in a timely manner given available resources.
Develop, maintain standard project management deliverables for the successful launch of new products and services, including an implementation plan, project schedule, project budget and variances, issues & action items log, risks assessment and contingencies.