Senior Technical Consultant
Orange Business Services
India , Navi Mumbai
5d ago

about the role

Critical & Major Incident management

Support SME in Problem management

Change & Operational Project Management

Patch & Release Management

Capacity Management

Knowledge management (KEDB)

Documentation and Reporting

Getting resolution from Third parties, Vendors / OEM and suppliers for fault

Effective handling of Technical Escalations

Ensure Service Delivery as per agreed SOW / SLA

Provide support to SME RFO / RCA (Root cause analysis) and Preventive maintenance

Participate in assess Risk and Impact.

Take initiatives in learning, certifications & evaluating new Networking Technology & Tools

Contributing in KEDB & MIS customer report preparation on technology part

about you

Rich Hands-on experience of implementing of respective Routing, Switching & Wireless solutions, OEM such as CISCO, AVAYA, ALu, JUNIPER, ARUBA.

Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.

Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.

Rich Hands-on experience of implementing of respective Routing & Switching solutions OEM mainly on Cisco and HP-ARUBA ( also Avaya, ALu, JUNIPER as advantage).

Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.

Good handson on ARUBA switching like 25xx, 29xx, 38xx, 54xx, 83xx and 84xx. AP like 340 / 300 / 207 / 2xx / 3xx and controlers like 72xx.

Good understanding on AIRWAVE and CLEARPASS.

Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.

Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX

Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process

Experience in designing POA for complex Change / Project.

Good knowledge in preparing RFO, RCA’s, documentation, Knowledge Bank.

additional information

Switching, routing and wireless on HPE-ARUBA

department

Sales & Marketing Asia Pacific

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