POSITION : IVR Programmer Analyst
LOCATION : Gurgaon, India
TIMINGS : Full-time (Night Shift)
PURPOSE OF POSITION :
The person we require is a passionate, highly enthusiastic and experienced IVR and Speech Recognition analyst / developer who can add immediate value to our existing team.
The ideal candidate will understand the IVR system and will be able to turn requirements into solutions using industry standard design, development and delivery techniques.
You must have the drive to develop innovative ideas into clean and elegant working solutions.
PRIMARY DUTIES AND RESPONSIBILITIES :
Understanding of the IVR project requirements.
Create requirement and solution analysis documents.
Developing and testing VXML module.
Developing and testing complex- IVR call flows.
Perform root cause analysis and determine cause of problems in order to develop specific solution to an issue.
Own day to day production Support.
Candidate must be ready to work in the Night-shift (Eastern Time)
Qualification : Bachelor's degree in Computer Science or related field, or equivalent related work experience.
1-3 Years of experience in VXML programming.
Working knowledge of grammar design and development using GRXML.
Working knowledge of web-service (SOAP or RESTful)
Knowledge on how to work on multi language IVR.
Must have the ability to prioritize and multi- task within a secure environment and the capability to work in a tight- deadline environment.
Knowledge of Genesys Composer development will be added advantage.
Excellent verbal and written communication skills
Akshay Kumar (Talent Acquisition Executive)
Skywings Advisors Private Limited
ref : hirist.com)