IVR Programmer Analyst - VXML (1-3 yrs) Gurgaon/Gurugram (Systems/Product Software)
Assuredjob
Gurugram
4d ago
source : iimjobs.com

POSITION : IVR Programmer Analyst

LOCATION : Gurgaon, India

TIMINGS : Full-time (Night Shift)

PURPOSE OF POSITION :

  • The person we require is a passionate, highly enthusiastic and experienced IVR and Speech Recognition analyst / developer who can add immediate value to our existing team.
  • The ideal candidate will understand the IVR system and will be able to turn requirements into solutions using industry standard design, development and delivery techniques.
  • You must have the drive to develop innovative ideas into clean and elegant working solutions.
  • PRIMARY DUTIES AND RESPONSIBILITIES :

  • Understanding of the IVR project requirements.
  • Create requirement and solution analysis documents.
  • Developing and testing VXML module.
  • Developing and testing complex- IVR call flows.
  • Perform root cause analysis and determine cause of problems in order to develop specific solution to an issue.
  • Own day to day production Support.
  • Candidate must be ready to work in the Night-shift (Eastern Time)
  • Qualification : Bachelor's degree in Computer Science or related field, or equivalent related work experience.

    Experience :

  • 1-3 Years of experience in VXML programming.
  • Working knowledge of grammar design and development using GRXML.
  • Working knowledge of Java and Javascript
  • Working knowledge of web-service (SOAP or RESTful)
  • Knowledge on how to work on multi language IVR.
  • Must have the ability to prioritize and multi- task within a secure environment and the capability to work in a tight- deadline environment.
  • Knowledge of Genesys Composer development will be added advantage.
  • Excellent verbal and written communication skills
  • Contact :

    Akshay Kumar (Talent Acquisition Executive)

    Skywings Advisors Private Limited

    ref : hirist.com)

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