Rimini Street, Inc. (Nasdaq : RMNI), a global provider of enterprise software support products and services, seeks a Sr.
Support Engineer, SAP. This is a remote position and can be based in Hyderabad or Bengaluru, India.
Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment.
In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.
The role of the Sr. Support Engineer, SAP UI5 is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for our global clients who use both 4.
x and ECC environments. The role of the Sr. Support Engineer, SAP requires the expertise and skills to diagnose serious issues;
then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
This role requires functional and technical skills to document, develop and deliver complex solutions to complex problems.
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for multiple SAP modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Manage one or more key assigned accounts as a technical / functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Document solutuions that are clear and concise.
Additional Duties & Responsibilities
Other job related duties and responsibilities may be assigned from time to time
Qualifications / Skills / Experience
Hyderabad or Bengaluru, India
Bachelor Degree in Computer Science or related field or equivalent experience
10+ years relevant SAP Development experience
2+ years direct UI5 experience which included support of application end-users in a Corporate environment
Odata, SAP Fiori
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
SAP certification(s) preferred
Knowledge of localizations : architecture, implementation and key functionality
Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application
Knowledge of maintenance / patching mechanics and SAP architecture
Demonstrable history solving complex problems across multiple modules
Must have technical and functional experience
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of SAP customization / extension methodologies
Ability to analyze an issue and develop functional and / or code fixes to address critical issues
Excellent development skills using SAP toolset
Excellent interpersonal, presentation and communication skills verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module / suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
Knowledge of SAP Industry Solutions Public Sector would be an advantage
Knowledge of any Country Specific Solutions would be an advantage
A consulting background, while not mandatory, would be useful
Experience with localizations and global implementations would be an advantage
Rimini Street, Inc. (Nasdaq : RMNI) is a global provider of enterprise software products and services, and the leading third-
party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-
winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs.
Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.
With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service.
Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.
Be Treated Like the Best
Rimini Street hires only the best and provides the compensation, bonus and benefit programs appropriate for proven top-
performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-
quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills
Accelerating Company Growth
Trading on Nasdaq : RMNI
Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
47 consecutive quarters of sequential revenue growth
2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year
Recent Industry Recognition
Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America’s fastest-growing private companies with three-
year revenue growth of 172%
Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
Received 7 Golden Bridge awards including Technology Company of the Year