Quality Analyst In
Subhadra Jobs Consultancy
Secunderabad
6d ago

•Participated in internal and external calibrations with Quality and Operations and ensured consistent scoring.

•Participated in assisting with Quality lessons and improved quality performance.

•Tracked call results and conducted trend analysis based on results of monitors and improved quality and training needs.

•Using a check-list, ensured that agent’s properly and pleasantly assisting customers to build better customer experience.

•Giving Feedback to operations regarding any deviations in process

•Created ongoing training programs for consultants based on customer satisfaction data.

•Visited different sites to transit the process and set the quality function

Interested can apply on chetana subhadrajobs.com

Chetana

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