â€¢Participated in internal and external calibrations with Quality and Operations and ensured consistent scoring.
â€¢Participated in assisting with Quality lessons and improved quality performance.
â€¢Tracked call results and conducted trend analysis based on results of monitors and improved quality and training needs.
â€¢Using a check-list, ensured that agentâ€™s properly and pleasantly assisting customers to build better customer experience.
â€¢Giving Feedback to operations regarding any deviations in process
â€¢Created ongoing training programs for consultants based on customer satisfaction data.
â€¢Visited different sites to transit the process and set the quality function
Interested can apply on chetana subhadrajobs.com