Day Shift Banking Process Openings Fluent in English & Hindi is Mandate - Call Sahil - 7349790906
Ekhard HR Services
Bangalore
9d ago

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.

• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.

• Ensures all information provided is post verification and authentication as per the Data Protection Act

• Updates the client software with customer information, queries and Service requests.

• Provides new thoughts and ideas for process improvements

• Works in conjunction with process requirements and metrics (SLA)

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