Manager
Vodafone
Pune, IN
23h ago

Role Purpose

  • Post Production support & Bug fixing incl. minor CR development.
  • Should be familiar with Amdocs products like CRM, OMS, SOM, ODO etc. (version 8.2 & above)
  • Should be able to analyze the production issues by scanning the log files / code walk-thru.
  • Should be familiar with development activities using agile methodology and automation scripts.
  • Managing the system KPI / SLA
  • Creation of scripts to automate the processes (shell scripting, python)
  • very strong understanding of CRM / OMS / SOM / ODO architecture and the integration among those applications.
  • Provide support to projects and testing.
  • Provide support during the minor / major release.
  • Able to write scripts using SQL, PL / SQL while fixing the data in CRM / OMS / SOM DB.
  • Should have at least 3 years experience in production support activities for CRM / OMS applications.
  • Experience in Fixed Line of business is an added advantage.
  • Accountabilities, Competencies & KPIs

  • Suggest improvements in the existing process to reduce the order fallouts.
  • Able to liaise with other support teams in resolving the complex issues.
  • Adherence to processes and standards defined
  • Ensure high system availability # VOIS
  • Job Responsibility

  • Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy;
  • Supports the team to deliver appropriate actions to keep the system / service in good working order, preventing incidents from arising and restoring system / service to normal operation in line with objectives and KPIs;
  • Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
  • Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
  • Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;
  • Supports the end-to-end projects that improve customer and employee satisfaction;
  • Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
  • Maintains relations with internal and external partners;
  • Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
  • Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
  • Skills

    Monitor and DiagnoseIncident ResponseDev OpsSecuritySoftware EngineeringAutomation and RoboticsCloudData Analytics and Insights

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