Sr Executive
Thermo Fisher Scientific
India
15d ago

Location : Chakan, Pune

Division : Supply Chain- Shared Service

Responsibilities : Order Management

Order Management

  • Timely processing of customer orders including follow up with all stakeholders & customer to clear order for further processing
  • Own the customer orders from receipt to fulfilment for resolving challenges in its execution
  • Ability to communicate openly with customer and other stakeholders from order acknowledgement to shipment acceptance as well as inter functional communication
  • Sound understanding of commercial documentation such as Letter of Credit, Bank guarantees, Inco-terms etc to help customer fulfil the obligations for timely order execution
  • Expert in customer relationship management and other customer centric initiatives
  • Should have knowledge of export shipping and its documentation
  • Fair understanding on duty free / partial duty shipment and its clearing procedure from customs
  • Understanding of Advance license opening and registering contract of PAC.
  • Should understand documents required for GST filing.
  • Understanding of business processes and revenue cycle with drive to meet the business goals in
  • challenging environment

  • Conduct regular reviews of backlog orders, share updates with commercial teams and customers to maximizing revenue.
  • Understand customer needs and develop plans to address them
  • Ensure customer complaint are been tracked and updated accordingly.
  • Inventory Management :

  • Should have fair understating on inventory control, thereby ensuring ready availability of products to meet customer demand.
  • Ability to work with stores team and circulate the MIS reports on inventory with stake holders.
  • Procurement :

  • Should have understating of Procure to Pay Process.
  • Ensure the vendor PBG and ABG drafts are vetted on time
  • Analytics and Metrics :

  • Provide KPI reporting on supply, inventory and supply chain costs to include customer service, plan vs. actual, inventory (SM / NM), and new product introductions
  • Planning and managing the projects, ensuring completion of assignments within time and budgetary parameters.
  • Skills and Abilities :

  • Must have working knowledge of SAP SD
  • Knowledge on SAP MM Module will be preferred
  • Experience in Client management to consistently improve performance and quality.
  • Monitoring and controlling key metrics like On time Delivery, back order, order lead Times, fill rate / first pass fill.
  • Should have strong numerical ability.
  • Innovative and ability to take challenges.
  • Good analytical skills
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