Customer Resolution Officer
Mumbai, India
16d ago
source : Cutshort

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails.

Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations -

May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications -

Good communication skills - Verbal & Written - Empathy & Patience - Calm headed Skills : - Customer Retention, Customer Relationship Management (CRM) and English Proficiency

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