The person would be a customer champion and responsible for resolving all customer queries arising largely through emails.
Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations -
May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications -
Good communication skills - Verbal & Written - Empathy & Patience - Calm headed Skills : - Customer Retention, Customer Relationship Management (CRM) and English Proficiency