Consultant - M365 Security Support
SoftwareONE
Chennai, Tamil Nadu, IN
2d ago

Why SoftwareONE? SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies.

This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses.

SoftwareONE’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence.

With around 7,700 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers.

SoftwareONE’s shares (SWON) are listed on SIX Swiss Exchange. The role The Consultant Microsoft 365 Security Support is responsible for deep technical troubleshooting for Microsoft 365 Security technical support, which involves the most technically complex or sensitive customer situations.

Individual need to show advanced knowledge of information security services / concepts, email security, data loss prevention, cloud application security, mobile device management, mobile application management, identity services, and endpoint security.

Expert technical knowledge of Microsoft Office 365 Security, Microsoft Enterprise Mobility + Security ( EMS ), and Windows Defender ATP are required.

The Security SME or Consultant will report to the Security Operations Lead as part of SOC Operations at SoftwareONE office, Chennai / Bangalore / Gurugram in India.

The primary function is to own and collaborate with the team in terms of delivering and supporting security solutions based on customer requirements and industry knowledge.

  • The Consultant would carry out the following responsibilities : Design and Deploy M365 Security solutions Perform onboarding or Implementation of security solution for internal and external customers Monitor and measure system resources, and if needed, resolve Issues related to security incidents related to emails, changes and problem tickets;
  • Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution; Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution Troubleshoot security related service issues as they occur and follow up with after action reviews;
  • and Follow Incident, Request, Problem, Change and Access Management processes based on ITIL and our IT-service management tool What we need to see from you Minimum 6+ years of experience working in a Security Operation Centre Experience in monitoring, detecting, supporting, Implementing and delivering security solutions such O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, Defender, CAS Alerts Management, Proof Point Email Security, Email and Web Security, SPAM filtering, etc.

    Have a good experience in designing and implementing security solutions such as M365 E3 and E5 License Have a good understanding of ticket management and service requests Should have implemented solutions for global customers Have a good understanding of Security Operations and Service Delivery Exposure to ISO 27001, PCI related certification and compliance practices Awareness and expertise of using at least 1 Enterprise Ticketing system Cisco certifications such as CCNA (Preferred) Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500 (Desired) What you should really know about us.

    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.

    This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

    Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

    Patrick Winter, Founder. What we expect from our employees Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

    SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

    We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

    SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees.

    We want every employee to have the greatest experience of their career. Job Function Technical Delivery Center- Services

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