IT Support Analyst
Adecco
IN
6d ago

Greetings from Adecco!

We have a great opportunity for our Fortune client (MNC) and looking forward for an immediate joiner.

Company profile : IT Support Analyst>

IT Support Analyst>

for our client whose profile matches the following :

Department : Professional Staffing IT

Designation : Location :

Location :

Experience : 3 to 7 Years

Employment Type : Contract to Hire / Permanent

Education : Btech CSE / IT,MCA or equivalent

Skills :

Notice Period : 15-20 days

Roles and Responsibilities

Access Management IT Support Analyst

Role

Manage front-line technical support to end users on various technical issues and problems regarding their Access working in 24*5 shift arrangement.

Incident, Requests and Problem management

Perform SME role and work on complex technical issues in Access Management

Performing root cause analysis and communicate to groups with various levels of technical knowledge

Managing knowledge articles in the knowledge management repository

Coordinate with different internal teams and / or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

Your experience and skills

Minimum of 2 years of experience in Access Management / Security IT production support

Sound understanding of Financial domain and Security IT

Understanding of Access management risks and controls

Knowledge of ITIL incident and problem management.

Escalation management.

Working knowledge on MS SQL, Windows, Unix

Knowledge / experience of Automation tools / any development work / scripting

Soft Skills

Strong analytically and natural ability to solve complex issues

Excellent team player & lead with Pro-active, positive personality and "can-do" attitude

Flexible & ability to remain calm in highly stressful environment

Able to multi-task and prioritize incidents accordingly

Customer focused with strong communication skills

If you possess the same and are confident getting into our cliental supporting all across the Globe, please send across your updated profile in word format with your contact details to

highlighting your experience in the below mentioned fields.

Requesting you to share the below details with your updated profile,

Details : Name :

Name : DOB :

DOB : Highest Qualification :

Highest Qualification : Company :

Company : NP :

NP : CTC :

CTC : ECTC :

ECTC : Current Location :

Current Location : Reason to change :

Reason to change :

Availability for an interview

Pune

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