Hyderabad , India
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Inviting applications for the role of Process Developer, Procurement
handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided
Process purchase requisition and supplier-set up
Handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Acts as liaison pertaining to Accounts Payable team etc
Develops communication between customers to have a smooth transaction Ability to perform and resolve query of a customer to build a better relationship
Monitor generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received, either through ticket or manual tracker, for productivity and follow up purposes
Follow up with requesters / co-functional teams to provide quicker resolutions
Follow up with Suppliers / Vendors wherever required
Provide periodic updates to users / impacted parties on the status of the ticket / issue raised
Transfer / Escalate inquiries to appropriate teams for resolution
Identify opportunities to improve / streamline process
Graduation in Commerce (B.Com)
Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
Excellent Communication Skills - Written and Spoken
Customer Management Skills
End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-
functional teams (e.g. AP, L2 Team etc.)
Well versed with MS Excel
Understanding of Procurement / Supplier Set-up Concepts
Transformation Happens Here
Familiarity with WorkDay and Coupa will be an added advantage
At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.
And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.