Job Responsibilities :
You will be an Application Engineer for our flagship product, Syndeia, at our Pune office with the following responsibilities :
Build demonstration and test models for Syndeia in different engineering tools, such as :
SysML / UML modeling tools, e.g. MagicDraw, Rhapsody, Enterprise Architect, Integrity Modeler
Requirements management tools, e.g. Jama, DOORS-NG, Teamcenter requirements
Product Lifecycle Management (PLM) tools, e.g. Teamcenter, Windchill, Aras
Computer-aided design (CAD) tools, e.g. NX, Creo, Solidworks
Simulation tools, e.g. Mathematica, MATLAB, OpenModelica, Stateflow
Application Lifecycle Management (ALM) tools, e.g. GitHub, JIRA
Data science and analytics tools, e.g. Jupyter Notebook
Provide technical support to our customers via our help desk during regular India office hours. This includes :
Reviewing and reproducing customer issues
Providing solutions to reported issues via our helpdesk
Working with the software development team for detailed analyses of issues
Following-up with customers on a regular basis and closing issues in a timely manner
Generate reports on helpdesk queues and present at our Scrum meetings.
Develop whitepapers, blogs, and presentations showcasing your demonstration models using Syndeia. Publish on our company blog site, present directly to customers in-person or via web conferences, and at international conferences and workshops.
Qualifications and Skills
Bachelors (BTech / BE) or Masters (MTech / ME) degree in engineering such as mechanical engineering, electronics / electrical engineering, robotics, manufacturing, industrial engineering from a reputed engineering college, such as IITs, NITs, or top-ranked state universities and colleges.
3-5 years of experience in engineering tools related to SysML, PLM, ALM, CAD, Simulation, Requirements management. You should have worked with at least 3 tools (or equivalent) listed in the previous section.
2-3 years of experience working directly with customers and delivering project work, such as software,engineering models, reports and whitepapers.
Excellent written and oral communication skills. Provide examples of conference papers, presentations, blogs, and other articles that you have authored.
Problem-solving and analytical thinking skills that can take on the toughest challenges on the planet.
An attitude to genuinely help people, to work patiently with them, and be their superhero.