Associate Manager
Allstate Insurance Company
India.
4d ago

Job Description

IFS (IT Field Support) team provide technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc.

and basic video and audio conferencing end user support and managing overall customer experience, Customer Centricity is the goal.

Job-responsibilities :

  • Desktop integration team at Allstate India managing all field support operations in Bangalore and Pune locations
  • Liaise with Technology support center, Allstate field support, provisioning , client computing, security and networking teams
  • Bring in ITIL service rigor for field support team in Allstate India
  • Major stakeholder in any infrastructure projects involving Allstate India
  • Pro-active monitoring and issues avoidance of various infrastructure components at Bangalore and Pune locations
  • Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
  • Demonstrates ability to resolve problems of a difficult nature using documented work-around procedures. Demonstrates ability to use intuitive help desk tools to interpret various error conditions and / or reported symptoms, isolate problem, provide solution or escalate problem to appropriate support group.
  • Demonstrates the ability to identify and resolve basic hardware problems by associating customer reported problems and symptoms to pre-
  • established resolutions using standard instructions from the manufacturer. Can use basic diagnostic tools and repair tools to accomplish tasks.

    Able to read and interpret schematics and other instructions for repairing equipment.

  • Possesses sufficient fundamental hardware and software proficiency to successfully demonstrate the skill in practical applications of moderate difficulty.
  • Is able to diagnose simple hardware problems, and install / alter basic configurations via software (e.g., autoexec.bat, config.

    sys). Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience.

    Primary Responsibility (Primary Skills, Strategic, Operational, People and Financial responsibilities)

    Job Responsibilities

    IFS (IT Field Support) team provide technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc.

    and basic video and audio conferencing end user support and managing overall customer experience, Customer Centricity is the goal.

    Job-responsibilities :

  • Desktop integration team at Allstate India managing all field support operations in Bangalore and Pune locations
  • Liaise with Technology support center, Allstate field support, provisioning , client computing, security and networking teams
  • Bring in ITIL service rigor for field support team in Allstate India
  • Major stakeholder in any infrastructure projects involving Allstate India
  • Pro-active monitoring and issues avoidance of various infrastructure components at Bangalore and Pune locations
  • Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
  • Demonstrates ability to resolve problems of a difficult nature using documented work-around procedures. Demonstrates ability to use intuitive help desk tools to interpret various error conditions and / or reported symptoms, isolate problem, provide solution or escalate problem to appropriate support group.
  • Demonstrates the ability to identify and resolve basic hardware problems by associating customer reported problems and symptoms to pre-
  • established resolutions using standard instructions from the manufacturer. Can use basic diagnostic tools and repair tools to accomplish tasks.

    Able to read and interpret schematics and other instructions for repairing equipment.

  • Possesses sufficient fundamental hardware and software proficiency to successfully demonstrate the skill in practical applications of moderate difficulty.
  • Is able to diagnose simple hardware problems, and install / alter basic configurations via software (e.g., autoexec.bat, config.

    sys). Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience.

    Primary Responsibility (Primary Skills, Strategic, Operational, People and Financial responsibilities)

    Job-Qualifications : Primary Skills

    Primary Skills

  • Candidate should be well versed and experienced with Windows 2003 / 2008, Java, Unix, Shell scripting, Websphere MQ, WAS 7 / 8
  • Good understanding on ORACLE, SQL server
  • Nice to have JRS scheduling knowledge, knowledge in Dragon & Unica
  • Strategic

  • 1st Level production incident support
  • Proactive Environment Monitoring
  • Configuration and code deployment for non-production
  • Financial

  • Complete timesheets while accurately coding time
  • Primary Skills

    End user computing, people management

    17 : 00-2 : 00

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