Assistant Manager,Reservations
Fairmont Hotels & Resorts
Fairmont Jaipur, Jaipur, India
14d ago

Regular

Assistant Manager, Reservations

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity.

Be an ambassador for our brand as a Supervisor, Reservations, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Hotel Overview : Fairmont arrives in India

A leader in the global hotel industry, Fairmont Hotels & Resorts offers guests an extraordinary collection of iconic luxury properties, including New York’s The Plaza, Shanghai’s Fairmont Peace Hotel and London’s The Savoy.

We are proud to extend this tradition of hospitality to our first destination in India, the exquisite Fairmont Jaipur opening on 9th August 2012.

As the stunning capital of the Indian state of Rajasthan, Jaipur known as the Pink City’ beckons with a host of wonderful attractions, from breathtaking architecture to lush greenery to bustling avenues.

Embracing this rich and colourful setting is Fairmont Jaipur, a modern landmark built in the tradition of the region’s grand Mughal palaces.

Amid pristine gardens and elegant water features, the hotel offers 199 spacious, beautifully appointed guest rooms featuring traditional decor, large bathrooms and the utmost in luxurious details.

Adding to the conveniences the hotel also includes a selection of exclusive restaurants- Zoya for international cuisine, the Tea lounge Anjum, that brings a new dimension of service in the fine art of tea tasting, library bar Aza and the Cigar Diwan, (60,000 square feet) of conference space, the largest in the region.

With Fairmont Jaipur, we are excited to introduce a new audience to the understated elegance, hallmark service and unforgettable experiences that have long captivated our discerning guests, the world over.

Reporting to the Reservation Supervisor, responsibilities and essential job functions include but are not limited to the following :

  • Proficient in English (verbal & written) essential
  • Consistently offer professional, friendly and engaging service
  • Book and enter room reservation requests using the Property Management System
  • Enter rooming lists while ensuring accuracy, as required
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • To monitor Reservations calls.
  • Liaise with Revenue Manager for inventory.
  • Other duties as assigned
  • Qualifications :

  • Previous customer related experience required
  • Previous Property Manager System experience preferred
  • Computer literate in Microsoft Window applications required
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Physical Aspects of Position :

  • Frequent sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Candidate must be eligible to work in India.

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