Customer Success Lead

Snaphunt

Bengaluru - Central, India

1d ago

The Offer

Opportunity to lead a team of at least 5 sales people

Attractive variable salary component

The Job

As a Customer Success Lead, you will be involved in all aspects of customer interactions including engaging, retaining and maintaining good relationships with clients.

You will be managing a team that will support client needs, manage accounts, provide product demos and educate customers as and when required.

Your responsibilities include :

Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.

Collaborating with the sales team on account strategy development for assigned customers.

Defining best practices, metrics and goals and leading the Customer success teams towards achieving these.

Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

Being the main point of contact between the company and a number of valuable enterprise accounts

Building strong product expertise and providing training & ongoing support to key accounts as required.

Providing feedback and advocacy on customer pain-points to internal teams.

Managing a team of 6-10 people.

The Profile

You ideally possess a degree from a top tier institute and you have at least 6 years experience within a Customer Success role, ideally within a SaaS or Software company.

You possess solid expertise in Enterprise Sales.

You have excellent interpersonal as well as written and verbal communication skills.

You are excellent at managing both stakeholders and customers.

You are a strong networker & relationship builder

You are highly goal driven and work well in fast paced environments

You are a strong mentor and coach who can build high performing teams

The Employer

Our client is a high growth SaaS startup, that provides a powerful CRM platform which is specifically designed for small and medium businesses.

The tool helps streamline various administrative tasks such as reminders, daily emailing, customer management processes and other day-to-day mundane tasks, that take up considerable amount of an employee's time.

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