Customer Success Lead
Bengaluru - Central, India
1d ago

The Offer

  • Opportunity to lead a team of at least 5 sales people
  • Attractive variable salary component
  • The Job

    As a Customer Success Lead, you will be involved in all aspects of customer interactions including engaging, retaining and maintaining good relationships with clients.

    You will be managing a team that will support client needs, manage accounts, provide product demos and educate customers as and when required.

    Your responsibilities include :

  • Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
  • Collaborating with the sales team on account strategy development for assigned customers.
  • Defining best practices, metrics and goals and leading the Customer success teams towards achieving these.
  • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Being the main point of contact between the company and a number of valuable enterprise accounts
  • Building strong product expertise and providing training & ongoing support to key accounts as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Managing a team of 6-10 people.
  • The Profile

  • You ideally possess a degree from a top tier institute and you have at least 6 years experience within a Customer Success role, ideally within a SaaS or Software company.
  • You possess solid expertise in Enterprise Sales.
  • You have excellent interpersonal as well as written and verbal communication skills.
  • You are excellent at managing both stakeholders and customers.
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments
  • You are a strong mentor and coach who can build high performing teams
  • The Employer

    Our client is a high growth SaaS startup, that provides a powerful CRM platform which is specifically designed for small and medium businesses.

    The tool helps streamline various administrative tasks such as reminders, daily emailing, customer management processes and other day-to-day mundane tasks, that take up considerable amount of an employee's time.

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