Urgent Requirement | Customer Care Executive | IIFL- Home Loans
India Infoline Ltd
Delhi
18d ago

Job Description

We are looking for candidates for our Customer Service Team, to be based at Gurgaon.

Position : Customer Care Executive

Gurgaon

Education Qualification : Any Graduate

No.of Positions : 10

Desired profile of the Candidate

  • Good interpersonal & communication skills.
  • Basic knowledge of finance and computers.
  • Pleasant & Effective Personality with an ability to understand customers need.
  • Strong negotiation and networking skills.
  • Key Roles & Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner for
  • home loan product
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue and provide solutions and / or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal / team qualitative and quantitative targets
  • Describe Home loans and respond to questions
  • Take customer to sales process
  • Interested candidate can share their resume at jasleen.kaur iifl.com. Regards, Jasleen IIFL- HFC

    Industry : BPO / Call Centre / ITES

    Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category : Voice

    Role : Associate / Senior Associate -(NonTechnical)

    Employment Type : Permanent Job, Full Time

    Keyskills

    marketingsalesfresherassociatecustomer associatecall centrecall centercallertelesalesinbound salesoutbound salessales marketingsales insuranceInternational Call Centervoice processbpovoiceinternational bpobpo fresher

    Desired Candidate Profile

    Please refer to the Job description above

    India Infoline Limited

    IIFL Holdings Limited (NSE : IIFL, BSE : IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs.

    Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries.

    IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius.

    Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.

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