Salesforce Upgrade Lead - SAP Basis | Legend Soul | 9-11 years
Legend Soul
Secunderabad, Telangana, India
19h ago

The SAAS Upgrade Lead’s accountabilities includes :

  • Lead in Sysadmin / SAP BASIS areas to deliver scope of work related to SAP and non-SAP SAAS solutions upgrade projects
  • Provide project management services for environment management projects
  • Partner will IT teams / SAAS Vendor during project pursuit for solution design, resource planning and cost estimations
  • Support SAP / non-SAP SAAS landscape and system architecture design, sizing and tools strategies aligned with PIRT / PGT standards
  • Manage Installation, configuration and upgrade of SAAS systems as required by the projects
  • Support Performance testing and analysis exercise and address performance related issues
  • Identify and resolve technical issues and perform troubleshooting and root cause analysis
  • Plan and enable Technical cut-over, Go-Live and Hypercare support
  • Collaborate with global teams for standards and direction on technical decisions
  • Acts as quality assurance (QA) lead and / or performs reviews on technical designs and builds to ensure all standards are met
  • Ensure proper documentation of landscape, system architecture, administration procedures and system management standards along with project relevant artifacts
  • Ensure adherence to release and change management processes, control compliance while performing technical activities
  • Deliver effective hand-over to Operations by ensuring quality knowledge transfer and clear Hyper care exit criteria
  • Support minimize critical incidents by ensuring no P1, P2 incidents during hyper care and effective problem management
  • Stay up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
  • Adhere to annual performance processes including setting objectives and measurement and performance evaluation
  • Provides outstanding customer service to direct and indirect customers
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