Management Trainee - BCP/Onsite
Genpact
India, Noida, India
3d ago

Responsibilities

  • Extract the BCM calendar from BCP tools
  • As per test schedule send a communication to the dependencies 2 days prior to test
  • Follow up with BCM SPOC on booking of BCM mapped rooms and IT eSRs
  • Audit the BCM systems in case of shared / training room systems and get the issues resolved
  • Deploy the BCM systems in case of dedicated BCM systems
  • Coordinate with Telecom & DCS for data port activation on BCM VLANs
  • Check the BCM applications prior the test
  • Coordinate with Voice Team for call routing
  • Roll back the BCM IT setup after the test is over
  • Send out a communication once the test is over
  • Audit the ports before assigning for any BCM Account
  • Send out a communication once the test is over
  • Maintain the dedicated BCM Assets in dedicated BCM IT stores
  • Capture the complete inventory details of assets in BCM IT Stores
  • Validate the accounts and schedule them for monthly / Quarterly compliance activity
  • Deploy the system on network and do update the AV and Patches
  • Prepare weekly dashboard for Weekly Ops Call
  • Keep a track of test observations till closure
  • Assist in all BCM Ports migrations as per floor / buildings surrender
  • Assist Business IT / Transition IT in updating the IT Section of BCM Plan on Archer
  • Guiding the new ETO / BCM Spocs on raising of BCM eSRs
  • Review & update the BCM plan
  • Review & update of IT section under BCM plan
  • In scenario of BCP Invocation, support to be extended in line with BCP guidelines and policies.
  • Own and manage service delivery at specific site.
  • Monitor Queues in ticketing tool for timely addressal of open incidents and service requests.
  • Work assignment to engineers based on criticality / escalations / requirements and skills.
  • Handling technical escalations raised by L2 engineers.
  • Attend to walking-in users and guide them accordingly.
  • Attend Reviews and join calls for any site level issues or P1 / P2 / P3 tickets.
  • Coordination with internal IT teams for end user issue closure.
  • Facilitates Audits.
  • Shift Rosters, Handovers, Shift adherence and leave management.
  • Negative VOC tracking and closure to enhance customer experience.
  • SLA Monitoring.
  • Technical and Process Trainings to L2 engineers / New Hires.
  • High Ageing Tickets and work orders report outs
  • Vendor coordination.
  • Project execution and monitoring.
  • Conduct customer reviews for site level performance.
  • Minimum qualifications

  • Graduate in any stream
  • Familiar with ITIL and ITSM processes.
  • Strong knowledge and hands-on experience in BCP / BCM
  • Ability to multi-task, manage time and follow through with assignments
  • Should be adherent to process defined workflows
  • Good experience in knowledge management
  • Team Management

  • Expected to manage a team size of 10-15 people.
  • Keep tab on availability and quality of resources. Early Warning Signs, Attrition & timely Replacements.
  • Regularly evaluate training needs and get them organized. Regular connects with team to keep them motivated.
  • Team Productivity Report Outs.
  • Team Huddles.
  • Preferred Skills :

  • Good communication skills
  • Should have understanding of below Technical Skills : Basic Networking Win NT / 2000 MS Office 2007, 2010 IE6 & IE8 OS - WinXP, Win7, Win 10 Outlook 2007, 2010, 2016 PC / Laptop / Handheld / Printers
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