Application support - AppBank Operations (ABO)
Goldman Sachs
Hyderabad, TS, IN
2d ago

MORE ABOUT THIS JOB

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Work actively with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and / or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by AppBank Engineering team to automate failures using techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot / support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
  • SKILLS AND EXPERIENCE WE ARE LOOKING FOR

  • Bachelor’s degree along with relevant industry experience in Application support, Production management, Change management, Build Releases & Deployment.
  • Computer Science concept of Data Structures in practical use cases
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • One of the following RDBMS environments : Sybase ASE / IQ, Oracle or DB2
  • Good communication skills with ability to articulate the technical and functional aspects of a development / production problem to help drive solutions with App Dev teams and senior stakeholders
  • One of the following Scripting languages : Shell script, Perl, JavaScript or Python etc.
  • Preferred Qualifications

  • Experience in the Financial Service Industry
  • Experience in Cluster Computing and Big Data solutions : Spark, Hadoop, HDSF, XRS using public cloud
  • One of the following Structured or Object Oriented programming languages : Java, C, C++, VB, .NET, ASP or Angular etc.
  • Degree in Computer Science
  • RESPONSIBILITIES AND QUALIFICATIONS

    HOW YOU WILL FULFILL YOUR POTENTIAL

  • Work actively with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and / or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by AppBank Engineering team to automate failures using techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot / support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
  • SKILLS AND EXPERIENCE WE ARE LOOKING FOR

  • Bachelor’s degree along with relevant industry experience in Application support, Production management, Change management, Build Releases & Deployment.
  • Computer Science concept of Data Structures in practical use cases
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • One of the following RDBMS environments : Sybase ASE / IQ, Oracle or DB2
  • Good communication skills with ability to articulate the technical and functional aspects of a development / production problem to help drive solutions with App Dev teams and senior stakeholders
  • One of the following Scripting languages : Shell script, Perl, JavaScript or Python etc.
  • Preferred Qualifications

  • Experience in the Financial Service Industry
  • Experience in Cluster Computing and Big Data solutions : Spark, Hadoop, HDSF, XRS using public cloud
  • One of the following Structured or Object Oriented programming languages : Java, C, C++, VB, .NET, ASP or Angular etc.
  • Degree in Computer Science
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